Role Overview:
As a Customer Support Executive at Alnasheet Tours & Travels, you will be the first point of contact for our clients. You will assist travelers with inquiries, provide solutions to their issues, and ensure a smooth and memorable customer experience.
Location: Dubai
Experience: Freshers or 1+ year in customer service
Key Responsibilities:
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Respond to customer calls, emails, and messages promptly and professionally.
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Assist clients with travel bookings, cancellations, and modifications.
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Resolve complaints or concerns efficiently, maintaining high customer satisfaction.
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Maintain accurate records of interactions and transactions.
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Collaborate with the operations and booking teams to provide seamless service.
Skills & Qualifications:
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Excellent communication skills in English (additional languages are a plus).
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Problem-solving attitude and ability to handle stressful situations calmly.
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Strong organizational skills and attention to detail.
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Basic knowledge of travel industry software is an advantage but not mandatory.
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Friendly, approachable, and client-focused personality.
Why Join Us:
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Be part of a dynamic team passionate about travel and customer service.
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Opportunities for growth and learning in a fast-paced environment.
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Work in a supportive, collaborative, and positive workplace.
